ASG Supplies to UK & EU Market

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We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website, and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

This website is operated by ASG (UK) Trading Company Limited (referred to as "ASG/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any deals or transactions you make ("use/using") are subject to our terms and conditions below. Please read through these terms and conditions carefully before using this website. Also read our Privacy policy section regarding your personal information.

1. Trade Account

Successfully opening a “trade account” is a prerequisite for customers to trade with ASG and obtain price information. The trade account (registered email) is the unique identification number of the customer for ASG.
ASG has the right to review the customer's “registration application” and to periodically review the customer's ‘trade account’. If the customer has any of the following conditions, ASG reserves the right to refuse the ‘registration application’ or cancel the ‘trade account’ without prior notice to the customer: i. Customer violates laws and regulations; ii. Customer violates integrity (including but not limited to the provision of false information); iii. The customer does not comply with ASG's market positioning.

If you use a trade account with ASG, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computers and other applicable devices, and you agree to accept responsibility for all activities that occur under your account or password. ASG reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

2. Order

The customer could submit a proposed order to ASG. The order shall be confirmed by both parties and ASG will send the PI to the customer. The order will validate only after ASG receives the deposit. Acceptance of quotation and payment of deposit will be taken as acceptance of the following terms and conditions. 

All order quotes are valid for a period of 21 days.

ASG reserves the right to refuse any modifications on the order after the order is valid. If ASG agrees to amend, the customer will pay any costs incurred, due to the amendments. This does not violate the rights of the customer under the Consumer Rights Act 2015. 
All orders are made-to-order, order, once placed with ASG, is not cancellable unless agreed by ASG in writing. If ASG agreed to cancel the order after it validates, the paid deposit of the order is not refundable and cancellation fee will be charged by ASG.

3. Quality and Quantity

There are hand-made parts of ASG's products, so the product may have dimensions, weight, texture, colour, and process deviation. The customer agrees that the above conditions are not a product quality issue and are not reasons to terminate the order. 

Quantity of products may be 5% over or under the order amount, due to us loading the containers for the best fit. This is to reduce any movement and damages to the items. This cannot be used as a reason to cancel or refuse an order.

4. Packaging & Printing

ASG has a standardised packaging for all items. If the customer has any special requirements, ASG must be informed at the time of order. Dependent on the customers requirements, there may be additional charges. Customers will be informed of any charges prior to confirmation of the order.

5. Price and Payment Terms

UK Delivered Price is in GBP and includes ASG standard packaging, insurance premiums and shipping to England. Wales, Scotland and Ireland will incur additional costs. VAT is excluded from this price. FOB China price is to be made in US dollars. Customer will need to arrange International Logistics themselves. ASG will only bear responsibility for FOB Terms.

A 30% deposit is required within 5 days of confirmation of the order and receipt of invoice. Deposits are taken on a non-refundable basis.  
The remaining 70% balance is to be paid within 5 days of receipt of the balance invoice. This will be prior to container leaving the manufacturer.

At ASG’s discretion customers can be charged for late payment. Up to 5 days late, we will charge the Bank of England interest rate for each day delayed. If this delay has any knock on effects on the delivery date and this incurs any additional charges, these charges are payable by the customer.
After 14 days, the order will be deemed as cancelled unless ASG has agreed in writing, to postpone delivery. In this circumstance, we will again charge the Bank of England interest rate for each day delayed.  Any additional storage costs incurred by this delay are the responsibility of the customer. If the order is physically cancelled by late payment up to 14 days, customer will also be responsible to pay the cancellation fee which is equal to 30% of the order amount.

ASG has the right to adjust the price of the product on the website. The customer will pay agreed price on invoice, this will not be adjusted and is not a reason for the customer to refuse fulfilment of the order.
Any changes to import price which are in accordance to government legislation changes or imposed by the government then the increase is payable by the customer.
After the order is valid, if the customer has any of the below listed circumstances, ASG has the right to request the customer to provide performance guarantee within limited time or to pay the full amount in advance. If the customer is unable to provide a performance bond or pay the full amount, ASG reserves the right to cancel the order without compensation:

i. The customer enters the bankruptcy liquidation process;
ii. The client is ordered to suspend business or revoke the business license;
iii. The customer's economic situation deteriorates;
iv. The customer has violated laws and regulations, social morality and integrity.
6. Delivery

Delivery lead time is as is stated on the Invoice, from receipt of the 30% deposit.
Products are shipped by ASG specified carrier to the confirmed delivery location. The mode of transport and the carrier are determined by ASG.
ASG will not be held accountable for delays beyond our control, ie. Weather, logistics or customs. This cannot be used as an excuse for cancelling the order.
ASG is to be informed of any changes to the delivery address within 4 weeks from the date of order. Any costs incurred due to these changes are to be paid by the customer.

The customer has 2 hours to unload the container. Any additional hours incurred are chargeable. Charges will be determined by the logistics company at the time of delivery. Any damages incurred during unloading are the responsibility of the customer.
Any damages to the goods must be reported within 3 weeks of delivery. Thereafter, any manufacturer defaults will be monitored on a case by case basis.
If the customer cannot take delivery within the time given by the logistics company, they will be charged either for holding the stock at port or at the logistics companies warehouse. Charges can be obtained at time of delivery.

If the customer refuses delivery, the fee for transportation, storage and handling will be borne by the customer. If delay is more than 7 days, ASG will regard this as an abandonment of goods. ASG will handle the products in any way they deem applicable. Any losses during this period will be incurred by the customer.
When ASG is responsible for delaying delivery, for more than 30 days, we will pay the customer 2% of order value after customer takes receipt of goods. Customer can only the cancel the order after a delay of 90 days. Any other costs which the customer has due to delay delivery are not the responsibility of ASG.

7. Inspection and Damage

If the customer finds that the products have quantity and quality problems, the customer shall submit the information to ASG in writing within 3 weeks after delivery, otherwise ASG has the right to refuse. ASG will handle subsequent faults on a case by case basis. Photographic evidence of fault will be needed from the consumer.

Any manufacturing defects on container orders should be reported to our office within 3 weeks of receipt of goods.
All defects are to submitted to ASG in writing.  Do not return goods to ASG, unless ASG has agreed this with you in writing.  ASG will not be held accountable for any costs incurred to the customer unless we have agreed this in writing.

Any reported defects reported within the 3 weeks will be replaced or exchanged which is determined by ASG.  Any other costs which the customer has due these defects are not the responsibility of ASG.
Customer is responsible for storing products in a suitable environment indoors.  ASG will no be held responsible for damages of any kind which have occurred due to poor storage.

8. Confidentiality

Any information provided by ASG to the customer, be it pricing, product information, product images and order content, may not be shared with anyone outside of their company. If this is breached by the customer, ASG shall be compensated for the direct and indirect losses incurred.

9. Other Clauses

Customers and ASG are not consumers.
  1. Any drawings, catalogues or specifications we have sent you, are not part of the official order as the specification or prices can be changed by ASG.  Prices on our website are also subject to change by ASG. Customer must pay the price on Invoice regardless of any subsequent changes made by ASG
  2. If any of the terms in this document are invalid due to law and legislation terms, then only that is deemed to be invalid, all other terms in this policy are valid and customer must fulfill their obligation.
  3. Once the customer has agreed the Order, by payment of deposit then it is deemed that the customer has accepted and agreed ASG’s Terms & Condition

10. Privacy

For the purposes of the Data Protection Act 1998 and any future amendments or subsequent legislation, ASG is the “Data Controller”.
Our privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by ASG.

11. Governing Law

These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh court.
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